Return Policy
Return & Cancellation Policy
Effective Date: March 2026
1. About This Policy
Toolspot sells information services and negotiation services — not physical machinery. This policy covers our digital services only.
2. Owner Details — ₹499
| Scenario | Refund |
|---|---|
| Contact info delivered | Non-refundable |
| Owner doesn’t respond | Non-refundable |
| Machine already sold | Non-refundable |
| Wrong contact info (with proof) | Full refund within 48hrs |
Owner details are instant delivery. Only Toolspot Verified listings carry availability assurance.
3. Negotiation Service — ₹1,000
| Scenario | Refund |
|---|---|
| Cancel within 30 min (before seller contacted) | Full ₹1,000 |
| Machine unavailable | ₹900 (₹100 fee retained) |
| Negotiation unsuccessful | ₹900 (₹100 fee retained) |
| Successful deal | No refund + performance fee |
4. Add-on Services
- Price History Report (₹199), Transportation Quote (₹199), Document Checklist (₹149) — non-refundable once delivered.
5. Contact
WhatsApp: +91 8088 788 804 | Email: [email protected]