Shipping Policy
At ToolSpot, we’re committed to ensuring a smooth and reliable shipping experience for all our customers who buy or sell industrial machines on our verified marketplace. Below, you’ll find important details regarding our shipping procedures:
1. Shipping Destinations: ToolSpot facilitates shipping services for industrial machines to addresses within [list of countries or regions served]. Please note that shipping availability may vary depending on the seller and the destination.
2. Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days from the date of purchase. However, certain factors such as item availability, customization requirements, or seller-specific processing times may affect the processing duration.
3. Shipping Methods: We collaborate with trusted logistics partners to offer a variety of shipping methods tailored to meet your specific needs. The available shipping options may include standard ground shipping, expedited shipping, freight shipping for larger items, or specialized shipping for delicate machinery.
4. Delivery Timeframes: Delivery times depend on various factors, including the shipping method selected, the distance between the origin and destination, and any customs clearance procedures. Estimated delivery times will be provided during the checkout process based on standard business days (excluding weekends and holidays).
5. Shipping Costs: Shipping costs are determined based on factors such as the dimensions, weight, and shipping destination of the industrial machine. The total shipping cost, including any applicable taxes or duties, will be clearly displayed at the checkout before you finalize your purchase.
6. Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This enables you to monitor the status and whereabouts of your shipment in real-time until it reaches its destination.
7. Delivery Acceptance: Upon delivery, please ensure that someone is available at the designated address to accept and inspect the shipment for any visible damages or discrepancies. If any issues are noted, please notify us promptly so that we can assist you in resolving the matter with the seller and the shipping carrier.
8. Returns and Exchanges: Returns and Exchanges: Our Returns Policy outlines the procedures for initiating returns or exchanges for industrial machines purchased on ToolSpot. We do not accept returns or exchanges unless the item is damaged due to our error. Refunds are not provided for items without valid damage claims. Please refer to the Returns Policy for detailed instructions, including any applicable return shipping costs or restocking fees.
9. Policy Updates: We reserve the right to update or modify our shipping policy at any time to reflect changes in our practices or to comply with legal requirements. Any updates to the shipping policy will be communicated through our website or other relevant channels.
10. Contact Us: If you have any questions, concerns, or require further assistance regarding our shipping policy, please don’t hesitate to reach out to our dedicated customer support team at legal@toolspot.in. We’re here to ensure that your experience with ToolSpot is hassle-free and satisfactory.